Frequently Asked Questions (FAQ)
If you have any questions, you're likely to find the answers here. Below,
we've listed the most common queries our customers ask.
Still need help? Feel free to contact us directly — we're happy to assist.
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Frequently Asked Questions (FAQ)
If you have any questions, you're likely to find the answers here. Below,
we've listed the most common queries our customers ask.
Still need help? Feel free to contact us directly — we're happy to assist.
DTG stands for Direct to Garment, a process where ink is printed directly onto the fabric using a specialised printer, ideal for full-colour, detailed designs.
DTG works best on 100% cotton garments like t-shirts, hoodies, and tote bags.
Yes, DTG prints are long-lasting when cared for properly—wash inside out at 30°C and avoid tumble drying.
Absolutely! DTG is perfect for printing photographic images, fine details, and gradients.
No minimum! DTG is great for small runs or even single items.
Once artwork is approved, most DTG orders are ready within 5–7 working days.
No setup fees, which makes DTG affordable for small orders or one-off prints.
High-resolution PNGs with a transparent background are preferred. We can help clean up or prepare your design if needed.
Yes, you can mix garment colours and sizes within your order.
Yes! We use a white base layer for dark garments so colours stand out clearly.
Embroidery is the process of stitching your logo or design directly onto garments using thread for a long-lasting, premium look.
Popular items include polos, caps, jackets, uniforms, aprons, and bags.
Very! Embroidery withstands frequent washing and heavy use, making it ideal for workwear.
Yes, we stock a wide range of thread colours and can match most Pantone shades.
We recommend a minimum of 6 items, but we’re flexible depending on the project.
Yes, there’s a one-time setup (digitising) fee for new embroidery designs, which we’ll keep on file for future use.
We can stitch most designs, but very fine text or gradients may need adjusting for clarity.
Yes, we can add custom names or titles on uniforms, aprons, or shirts.
Orders typically take 7–10 working days after artwork approval.
Vinyl printing involves cutting designs out of coloured vinyl sheets and heat pressing them onto garments.
Vinyl works best for bold text, simple logos, and solid colours—ideal for names and numbers.
Yes, vinyl prints can last a long time when garments are washed and cared for properly.
Yes, but each colour is applied separately, so it’s best for designs with 1–3 colours.
Absolutely! Vinyl is perfect for personalised clothing like sportswear or leavers’ hoodies.
Yes! We have specialty vinyl finishes including glitter, metallic, neon, and reflective.
Vinyl can be applied to most fabrics including cotton, polyester, and blends.
No strict minimum—great for small runs or one-off items.
Usually 5–7 working days from artwork approval.
We prefer vector files (SVG, AI, EPS), but high-quality PNGs can work for simpler designs.
Screen printing is a method where ink is pushed through a mesh screen onto fabric—great for high-volume orders and bold designs.
We screen print on t-shirts, hoodies, tote bags, sweatshirts, and more.
Yes, especially for larger orders—prices drop significantly as quantities increase.
Bold, flat-colour designs work best. Gradients and very fine detail can be tricky.
Yes, but each colour requires a separate screen, so fewer colours = lower cost.
Yes, screen setup fees apply per colour, but are often waived for larger runs or repeat orders.
Very durable! Screen prints hold up well to regular washing and wear.
Minimum is usually 25 items, as setup costs make it less economical for small orders.
Typically 7–10 working days depending on quantity and design complexity.
We prefer vector files (AI, EPS, PDF) for crisp, clean results.
We have many ways to order: you can order on our website, face to face, by email, via messages, or over the phone. Feel free to browse our site, do your research, come in and see us, or give us a call. We’re happy to advise with no obligation. Once you know exactly what you require, we’ll send a full quotation over to you by email for your approval.
Our opening times are Monday – Friday, 9:00am – 6:00pm. For special orders, we are also available on Saturdays and Sundays. We do try to respond to emails and messages outside of these hours whenever possible.
Yes, you’re welcome to supply your own garments. We’ll advise if they are suitable for print or embroidery. We can’t always guarantee vinyl will work as effectively on customer-supplied garments, but we will always advise you at the time of ordering. We provide a 'bring your own' service for special garments. A handling fee of £2 per item is applied if the customer provides the goods.
We don’t have a minimum order for most of the garments we supply.
Yes, we have a pricing structure in place to reward bulk ordering.
We sometimes charge a set-up fee if your logo needs to be digitised. This is a one-off charge and is not applied on repeat orders.
Ideally, we need a vector file such as .EPS or .PDF. We can work from other formats too, but they may need to be redrawn for a small charge.
Our standard turnaround is 7–10 working days from the time the order is approved and paid for. During busy periods, turnaround times may be longer, but we will always advise you when ordering.
We require full payment upfront for personalised orders.
Please make your payment to: BRANDED EUROPE Ltd. A/c No. 16780057 Sort Code 23-05-80 VAT No: 218 2736 09
Yes, we offer free UK mainland delivery for orders over £149 (excl. VAT), or £6.95 for orders under that amount. For customers supplying their own garments, delivery is charged at cost. Free delivery is only available for garments supplied by Branded UK.
We have hundreds of garments on display in our retail unit. You are welcome to visit, have a look, and try items on before purchasing.
Yes, we highly recommend it. Let us know when ordering and we’ll put a hold on your order to allow time for fittings. We can also lend out popular styles locally for group fittings (a deposit is required).
We provide a wide range of garment decoration services including embroidery, vinyl printing, screen printing, and direct-to-garment (DTG) printing. Each method has its advantages depending on the type of garment and your design. We're happy to recommend the best option for your needs.
Yes, we supply customised uniforms for schools, leavers, medical staff, hospitality, retail, and corporate teams. We can help you create a consistent, professional look for your entire organisation.
Absolutely! If you don’t have a logo yet or need help refining your brand, we can assist with design services to ensure your garments look polished and professional.
Yes, we cater for birthdays, stag/hen dos, charity events, sports teams, and more. Whether you need one item or a hundred, we’ve got you covered.
Yes, we always offer a digital proof/mock-up of your design on the chosen garment so you can approve it before production starts.
Yes – and over 5000+ garments! We’re called Branded UK for a reason!
